How to Speak to a Customer Service Representative

At some point, most of us make a telephone call to a companys customer service department. Whether its to place an order or a complaint, dispute a charge, or ask a question, its important to know how to communicate with customer service representatives. In this intermediate-level role-play dialogue, you will get a better understanding of how to interact with a customer service representative. Customer service calls usually follow a standard procedure. The representative will often ask for information such as your address and phone number. After practicing this role-play, you should be able to conduct these types of phone calls with what youve learned. Grab a partner and start practicing. Customer Service Representative: Hello, Big City Electricity, how may I help you today? Mr. Peters: Im calling concerning my electricity bill. Customer Service Representative: May I have your account number? Mr. Peters: Certainly, its 4392107. Customer Service Representative: Thank you, is this Mr. Peters? Mr. Peters: Yes, this is Mr. Peters. Customer Service Representative: Thank you, what can I help you with? Mr. Peters:Â  I think Ive been overcharged for the past month. Customer Service Representative: Im sorry to hear that. Why do you think we charged you too much? Mr. Peters: The bill is 300% higher than last month. Customer Service Representative: Im sorry to hear that. Let me ask you a few questions and then Ill see what I can do. Mr. Peters: OK, Thank you for your help. Customer Service Representative: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity? Mr. Peters: I usually pay about $50 a month.​ Customer Service Representative: Thank you. And how much did we charge on this bill?​ Mr. Peters: $150. I cant understand why.​ Customer Service Representative: Yes, Mr. Peters. Was your usage different in any way?​ Mr. Peters: No, it was an average month.​ Customer Service Representative: Im sorry. There certainly seems to be a mistake.​ Mr. Peters: Well, Im happy you agree with me.​ Customer Service Representative: Ill contact a service representative to come out and check your meter. Whats your address, Mr. Peters?​ Mr. Peters: 223 Flanders St., Tacoma, Washington 94998​ Customer Service Representative: Whats your phone number?​ Mr. Peters: 408-533-0875​ Customer Service Representative: Im terribly sorry about the misunderstanding. Well do our best to change this as quickly as possible. Mr. Peters: Thank you for your help in clearing this up. Customer Service Representative: Of course. Is there anything else that I can help you with today? Mr. Peters: No, thank you. That would be all. Customer Service Representative: Okay. Thanks for calling, Mr. Peters, and I hope you have a good day. Mr. Peters: You too! Goodbye.

Women s Role On The Home, And Would This Create A Domino...

Latina women have come from a long line of women that know their place and the values that she should uphold. Marriage is one of the biggest stepping stones in a women’s life, she finally gets to up bring and have her own family unit. She follows and stands next to her husband all the time. She is no longer intentionally part of the family unit that she once was. In this research my main questions regarding the way Latina women have overcome and dealt with the problems faced on a daily bases in regards to Gender Violence in Latino Communities. To what extent do Latina women follow the societal expectations or roles a woman should have? What are the barriers that undocumented woman face when looking for resources, Is there stigma ties to undocumented women, or Latina women? Are societal expectations still a key role on women in these communities in regards to how to deal with domestic violence in the home, and would this create a domino effect? The research question this research is aimed at to really to affirm to reaffirm, what has already been stated in previous scholarly articles, but as well to bring a geographical area of study that would bring up different data as well as stories that come along with investigating gender violence in Latino communities. When do these woman say enough is enough and being to look for help in the community? Are there even proper resources that provided the necessary help? Many women do not look for the help or resources that the communityShow MoreRelatedWomen in the Odyssey1646 Words   |  7 PagesWomen form an important part of each society, however their role and importance to its function are often times overlooked. Society is/was organized and directed by men. All of the most important positions and purposes within it`s routine were filled by males. This societal organization is often times reflected in many pieces of literature of various time periods, however there are texts in wh ich contrary to the patriarchal society models, women are given substantial importance within the plot. Homer`sRead MoreAudience And Purpose Goes Here1302 Words   |  6 Pagesin the workplace along with movement towards diminishing the pay gap between males and females, females are still to this day very sparse within scientific communities and are especially underrepresented in the field of physics. The great underrepresentation in such a vastly growing field creates a domino effect that further prevents women from wanting to join such a field. Fix this paragraph Physics has always been a dominantly male subject. When asked about famous scientists, Marie Curie is tooRead MoreSubstances Include Those Like Stressful Life Events Such1690 Words   |  7 PagesEating Disorders During adolescence, we see eating disorders develop in young men and women. Stress, genetics, and family and peer dynamics seem to contribute to the development of eating disorders (Rogers, 2016). MRIs are being used to examine differences in the impulse control areas of the brain in adolescents with eating disorders, in addition to, examining the hereditary nature of eating disorders and the role hormones play in the development of symptoms (Rogers, 2016). When people mention eatingRead MoreConsumer Perspective About Quality Service Provided by Pizza Hut and Dominos21258 Words   |  86 Pages1.1 AN introduction overview TO THE BROAD AREA OF TOPIC This research is based on comparison of Quality service offered by pizza hut and dominos. This research is based on to test the quality of service and comparison between two Pizza Houses. The fast food industries of India is experiencing phenomenal growth and is one of the fastest growing sectors in the country, with the compounded annual growth rates of the market crossing 25%. Further, on the back of changing and busy lifestyle, fast emergingRead MoreBreastfeeding Persuasive Speech1606 Words   |  7 PagesKids are important to life and its existence, it is a natural thing. Our world must face all the moral that comes with it. This involve mothers to feed their babies through breastfeeding at any given time and at any place. The moment woman has a baby, she is faced with many decisions. One of the significant decision is whether to breastfeed her child. Almost everyone will suggest that breastfeeding has many benefits. These benefits are for the breastfeeding mothers, the babie s, and for the economyRead MoreCombating Violence Against Women By Alice Walker1533 Words   |  7 PagesViolence Against Women The Color Purple, written by Alice Walker, is a story written about the struggles of a colored woman in the 1930’s. The central character, Celie, experienced more abuse in her life than love and struggled to understand the world around her. In the novel the author is able to captivate her audience and through a series of letters written to GOD, create a relationship between Celie and her readers. Reading the novel you immediately began to sympathize with this young girl (Celie)Read MoreWe Can Not Deny Society s Progression Of Social Equality Essay1187 Words   |  5 PagesWe cannot deny society’s progression of social equality, however, it is imperative that we not only understand the inequalities that are presently riddled in our social framework, but also understand how inequalities effect people at both micro and macro levels and how they intersect. Acquiring some base knowledge of institutionalized inequalities is fundamental to any attempts in rectifying (or easi ng) social injustices. Using Patricia Hill Collins’ Intersectionality theory, along with Omi and Winants’Read MoreThe Fight For The Equality Of Women2457 Words   |  10 PagesWhile the fight for the equality of women in Canadian society is one that still persists, had it not been for the early 20th century, women would not have the fundamental rights that they do today. Before the outbreak of WW1, Canadian women faced a number of unfortunate realities. Not only were their gender roles strictly bound to domestic services and household work, women were also viewed as men’s property that could not defy the ideas of their husbands, and were denied the right to make politicalRead MoreEssay about Social Stratification 1554 Words   |  7 Pages1996: page 37.) Some of the ways in which socio-economic status can be seen throughout society is through housing, education, youth and health. In Australia, families and individuals place great value on home ownership, and the area in which they live. â€Å"Housing in our society serves a dual role; it assists in meeting physical needs and it provides a mean for symbolising social position.† (Aspin, Lois J., 1996: page 86). Housing, is a valued resource and various social groups have different accessRead MoreRetailing Characteristics of Fast Food Stores and Their Impact on Customer Sales and Satisfaction29639 Words   |  119 Pagesthere’s little about today’s environment that looks like the mid-1990s. The global economy has changed, consumer demand has shifted, and retailers’ operating systems today are infused with far more technology than was the case six years ago. Saturated home markets, fierce competition and restrictive legislation have relentlessly pushed major food retailers into the globalization mode. Since the mid-1990s, numerous governments have opened up their economies as well, to the free markets and foreign investment

Cost Of Goods Free Essays

The cost of making the product is an expense to the business and reduces the profit that the company can make when selling the products. The COGS is calculation once a year by showing charges from the Start to the end of the company fiscal (financial) year. In calculation the COGS you need to include cost of producing the product, wholesale price of good resold and what the direct manual labor cost the company makes the product. We will write a custom essay sample on Cost Of Goods or any similar topic only for you Order Now The other costs to be calculation is cost of containers, freight, rent, utilities, shipping and overhead. Whenever the COGS increase the net income is less. The sales of products need to be kept down to increase the profit. Inventory also determined the COGS by it changes of the product that was sold at the beginning of year and the inventory at the end of the previous year is calculation. The cost of goods purchased and made during the year is added up and the inventory at the end of the year is subtracted. This calculation is done so the company will know how much the inventory cost and how much was sold by the company during the year. The inventory is reported at the cost to make or buy the product, it is not the cost to sell it. If sells items cost change during the year, the company much figure out a transaction to deal with those cost changes in a way suitable to the IRS. It would have to figure this change into their COGS equation. The IRS has quite a few standard ways to account for changes in cost through the year without having to track each product price separately. 2. Record the transactions HTH made the purchase and sale of merchandise. All sales transactions have a credit entry to the sales account. The other transactions depend on the particular situation that is surrounding that transaction. There are make ways a company can makes sales and it can have a impact on an transactions sales. The sales can be for cash, resulting in a debit to cash or credit, which can lead to a debit to account receivable. The companies that use the cash method receive sales only when actual cash have been received. When using the accrual method record the sales the moment the sale is made regardless of payment. In a permanent inventory system every entry for a sale must have a matching entry cost of goods. Using this system you have to book a cost of goods transaction for every individual inventory item you sell. The periodic systems from beginning to end on cost of goods entries are recorded during the accounting period, resulting in single -entry sales transaction. Once a business chosen an counting system that method dictates that part of the entry all the time. In a cash system you cannot ever record a sale transaction until the money has been paid. A cash or credit transaction may be different because it depends on the actual sales. Also there are risks when using cash sales and credit sales. When using the cash sales you get paid right then there is no waiting to receive your money in cash or credit card. With credit sales the company extend credit with agreement of to be paid later and the business run the risk that the customer may not pay the money on time or pay not at all. It is very important when using the cash or credit system for a transaction the company needs to keep a record Of it (document) so the detail can be found of the transaction. The detail should include sales receipt with date, description of what was sold and the amount of the item. But credits sales are (not credit card sales) are treated just like a cash sales. The source document is done on a invoice slip it include all the information as the sale receipts and much more it have the purchaser name, contact information, credit terms due date, account number, purchase order number and invoice number. These record much be kept straight this should be done by premiered sale receipts and invoices slips and must be use in order, this will make it easier when you have to use then for information which you will need now and later. When using the accrual method accounting recording system should always be put in a second Journal entry for the cash part at the time of the receipt and this accounting method only let you know when you count the revenue not how you got it. How to cite Cost Of Goods, Papers

The Art Of Lying Essay Research Paper free essay sample

The Art Of Lying Essay, Research Paper THE ART OF LYING Liing. Peoples have been lying since the beginning of clip. Some people are good at it, and some people are atrocious at it. There are some that have mastered the art and do money at it. Lawyers, for illustration, are known for their accomplishment as prevaricators. Whatever profession, avocation, or particular involvement that brings us to pass on with others a individual has will convey the art of lying in to play. Picture this: a professional fire hook participant strolls into the Taj Mahal Casino and takes a place at the Hold mutton quad tabular array. No 1 recognizes him or expects him to be a card shark, so people sit down with him. These people have no thought what they ve merely done. They play for a piece, and lose a twosome hundred dollars and so acquire up to allow the following one attempt. We will write a custom essay sample on The Art Of Lying Essay Research Paper or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The pro merely sits at that place and exclaims I m merely lucky I conjecture. Well, we d all be lucky if we could state when others are lying or non. This pro feeds off the facial looks and organic structure motions of his oppositions, and hence doesn T even truly necessitate to cognize what is in his ain manus. If he knows that his competition is keeping nil, and bluffing, he ll win the manus. If he can state that they are keeping a good manus, he will turn up, and give them a little pot. This is get the hanging the art of lying. A good prevaricator can state when person else is lying. Four subtopics will be discussed in the undermentioned paragraphs about lying. First, the three chief groups of prevaricators, or lies, will be explained and illustrations will be given. Second, the fact that everyone lies on a regular footing and/or has lied at some point in their life will be discussed with grounds and chances pointed out. Third, a short subdivision will explicate why kids tend to lie excessively frequently. And last, the four most common types of prevarications will be pointed out. The three chief groups of prevarications are: Pathological prevarications, Little White lies, and Necessary lies. A deliberate prevaricator knows he is lying. A pathological prevaricator may non. 5 Everyone knows a pathological prevaricator, whether they are being medically treated for their unwellness or non, and certain safeguards are met when pass oning with one. Most people except the individual as one that tells tall narratives and merely agrees with the prevaricator, but in their head they are differing. It s hard for a individual to go close to a prevaricator of this magnitude, but the status can be treated with medicine if their loved 1s attention and seek to repair the job. Small white prevarications are untreatable. They re untreatable in the sense of medical specialty, but psychologically they are treatable. Peoples tell small white lies intentionally to seek and acquire their manner. Sometimes people feel that if they bend the truth merely a small, ( small being a batch, really ) so possibly they will acquire that large publicity or that occupation they have been seeking to set down. These are the types of people that will state you whatever you want to hear to affect you. Young work forces between the ages or 18-24 are celebrated for boasting about their success with adult females, and this will make one of two things ; affect the imbecile who is listening, or do a complete sap out of themselves, the latter being the instance that happens most frequently. Hopefully, after a individual realizes how dimwitted they have made them self look, they will believe twice earlier overstating so much. Everyone has told their loved one or spou Se that they look good tonight when asked, when really they didn t think so. Timess like these arrive all excessively frequently, and in order to maintain peace we tell these necessary prevarications. This fact truly doesn Ts need to be explained in great item because the ground for this type of prevarication is obvious and rather justified. We all have lied. Probably 999 people out of 1000 will acknowledge to lying at least a few times in their life, and the other one individual is lying. Even the President of the U.S. lies. A immature male child was caught lying and his penalty was to compose a missive to his congresswoman explicating why people should non lie. His missive told of how lying makes people highly untrusty, and how being trustworthy is an of import feature, particularly in an business such as political relations. At the underside of the missive the male child s male parent wrote a P.S. He explained that the missive was penalty for lying, and the male child, after being caught in his prevarication, he exclaimed in his defence # 8220 ; the president lied. His male parent so wrote He # 8217 ; s still holding trouble understanding why the president can lie and non be punished. 4 Possibly adolescent prevarication is merely every bit common as grownup prevarication, except grownups have merely learned to be mo re credible. Several surveies have been done covering with prevarication, and one even told of the 4 most common prevarications. These are as follows. Number one: Liing to Impress others. You lie to do people believe higher of you, esteem you, idolize you etc # 8230 ; . ( lying to people you meet on-line under a false individuality for a cheap bang besides falls under this class ) Examples: Hi, I # 8217 ; m Wally. I have over a million dollars in my bank history and I own the shiny, new, ruddy convertible in the parking batch. What # 8217 ; s your name? , 6 Number two: Liing to Protect Yourself. You lie to forestall any kind of maltreatment which may be inflicted to yourself or others. Examples: Amber, I love your new phone # 8230 ; or Beware, for I am a 9th degree black belt, you might of seen me in that film with all those ninjas # 8230 ; , 6 Number three: Liing to Get Your Way. You lie so that others will either take commiseration on you and give you something or you guilt people into giving you one of their prized ownerships. Example: I merely have 6 months to populate. All I # 8217 ; ve of all time wanted was a auto. I don # 8217 ; t have the money, but I # 8217 ; ll neer acquire the opportunity to drive one, can # 8217 ; t you merely do an exclusion? Just this one time? It # 8217 ; s my deceasing wish # 8230 ; , 6 Number four: Liing To Get Out Of Trouble. You lie to avoid punishment-this one is simple. Examples: What? I can # 8217 ; t believe you would impeach me of such *working up some tears* we # 8217 ; ve been friends for so long-when did we free each other # 8217 ; s trust? ! ? , 6 Basically, we are non categorized as prevaricators and non-liars. We all fall into the class of prevaricators, it s merely which class of prevaricators we put ourselves in, and to which grade of that class do we make. Of class the most trustful people are traveling to be at the lowest grade of lying and we all know that the universe would be a better topographic point without so much lying traveling on. Some advice: If you arrive in the state of affairs where a prevarication could salvage you a batch of problem, ever tell the truth. Stating the truth, whether it be bad or non, will assist you merely because of the moral values you are demoing. More than probably, the prevarication will come back to hangout you. Even if the odds are low that you might acquire caught, is it worth the hazard?

What is the difference between a resume and a curriculum vitae

What is the difference between a resume and a curriculum vitae If you’re on the hunt for a new job, you know the competition for available openings is tough, no matter what field you hope to enter. This means that when you’re applying for a position that seems to match your background, skill set, and interests, you need to make absolutely sure that your presentation and approach are razor sharp- this includes making sure that you follow the requirements for applying precisely. Trust us, in a job market where there are droves of qualified candidates for every available position that opens up, if you neglect to follow the procedures outlined for applying to a position, you’re likely jeopardizing your chances of being considered seriously. This includes making sure that you know the difference between a resume and a curriculum vitae (CV), and sending the correct one when asked by a potential employer. Let’s look at each to you know how to tailor your document to meet the requirements of each job post you face.ResumeMost job hunters are familiar with resumes- they’re designed to be short overviews of a candidate’s background and experience. Resumes are much shorter and less detailed than CVs, and are typically used for non-academic, non-research based positions in the United States (in other countries across Europe, Asia, Africa, and the Middle East, CVs are often the norm when applying for jobs). Resumes are typically only about a page long, sometimes slightly more if you’ve been working for a long while or have an extremely varied job history. But unlike a CV, the goal of a resume is to be brief.A candidate’s resume is typically tailored to the position she or he is looking for, and often contains an objective or summary statement along with one’s education, experience, job-specific abilities and skills, and personal contact information. Although there are countless ways in which a resume can be formatted and designed, a straightforward, clean, and professional a pproach that embraces readability over creativity is appreciated by most HR personnel, hiring managers, and potential employers.CVA CV is typically a longer and more in-depth summary of a candidate’s skill set and experience- it can run two to three pages or more, depending on the candidate and her or his background and accomplishments. Although CVs are widely used in a variety of fields in countries outside of the United States, in America they are typically utilized when applying for academic, scientific, medical, education, research, and international employment positions. CVs are also often utilized as part of funding applications, such as for grants and fellowships. If these are the sorts of opportunities you’re pursuing, then make sure that you have a professional and polished CV at the ready.Along with the usual information that you’d find on a resume, including education, experience, job-specific abilities and skills, and personal contact information, CV s include a candidate’s teaching and research experience, publications, fellowships and grants, licenses, relevant professional associations and awards, as well as any other information that’s relevant to the position being applying for.When send in a job application, make sure you know the document a company wants to see. Take care with the document you send in- don’t just lazily send in a resume when a company asks for a CV. If you’re confused, it’s fine clarify the length and scope of what they expect. And whatever you send in, always give it a final proof before sending to make sure it’s correct, up-to-date, and free from careless typos and grammatical errors. Presentation matters. Good luck!

Careful with Words Used as Noun and Verb

Careful with Words Used as Noun and Verb Careful with Words Used as Noun and Verb Careful with Words Used as Noun and Verb By Maeve Maddox English has numerous word pairs that are spelled alike, but pronounced differently according to whether the word is being used as a noun or as a verb. Some examples are conduct, digest, escort, insult, produce, and record. With each of these words, and others like them, the accent shifts according to the part of speech. Here are some examples: I do not approve of his cà ³nduct. John Williams will condà ºct the symphony . He subscribes to the Congressional Dà ­gest. Some food is difficult to digà ©st. Charlie will be her à ©scort. He will escà ³rt her to the Prom. That last remark was an à ­nsult. How dare you insà ºlt your father? Celery and tomatoes are fresh prà ³duce. These factories prodà ºce the finest widgets. That’s his fifth platinum rà ©cord. Let’s recà ³rd the baby’s first word. You will notice that for the noun the accent falls on the first syllable; for the verb, on the second. Some noun/verb pairs shift in pronunciation and in spelling. These are the ones writers need to be aware of. Here are a few that I’ve seen misused : Take his advice with a grain of salt. Who will advise the king? He likes a warm bath. They bathe in the river. It’s cold enough to see our breath. Don’t breathe the chemical fumes. The shoes are made of cloth. Feed the hungry and clothe the naked. He felt grief at the death of the child. He must be allowed time to grieve. Here, Ill give you half. The new invention will halve production costs. What is the proof of your contention? He worked night and day to prove his innocence. A prophecy of Merlin foretold the Maid. Prophesy unto the wind, for the wind will listen. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Spelling category, check our popular posts, or choose a related post below:75 Contronyms (Words with Contradictory Meanings)Latin Plural Endings15 Idioms for Periods of Time

Feedback from Instructor Essay Example | Topics and Well Written Essays - 1000 words

Feedback from Instructor - Essay Example In terms of the revenue earned it is the largest software producer in the world. The products of the company are widely used in every part of the world. Company History Microsoft is one of the leading US based multinational computer technology corporations. The organization develops, produces, supports and licenses vast range of differentiated products and services related to the computer technology. The organization is considered as the largest software developing organization in terms of revenue. The organization established in the year 1975. Microsoft was founded by Paul Allen and Bill Gates. The organization was established in order to develop process and sell the Basic Interpreters. This Basic Interpreter is required for the operation of Altair 8800. The Altair 8000 was developed in the year 1980 to control the market of personal computer OS with the help of MS-DOS. In addition to this, this Altair 8800 considered as the useful element of Microsoft Windows. Microsoft Corporation ’s succeeding rise in share price and initial public offering in the year 1986 helped the organization to become one of the largest and successful software developing organization. Since 1990 Microsoft Corporation diversified its business practices. Slowly and gradually the organization started corporate acquisition to enhance significant market share growth. The organization acquired Skype Technologies in the year 2011 for 8.5 billion US dollar. This acquisition is considered as the largest acquisition of Microsoft Corporation till date. Vision and Mission Statement This part of report will determine the Mission and Vision statement of Microsoft. Mission Statement Microsoft Corporation’s value and mission is to help the businesses and people across the globe by realizing and understanding their full potential (Microsoft, 2013a). Vision Statement The vision of Microsoft Corporation is to develop innovative technology which is accessible to everybody. The developed tech nology will meet the need of the customers. Accessible technology eradicates the barriers with disability (Microsoft, 2013b). The software and innovative creation of Microsoft Corporation will enable people to take significant advantages of the capabilities. Strategic Elements of the History Bill Gates and Paul Allen are childhood friends. Both these individuals had the passion and interest in computer programming. The tried to develop a new business based on their skills in the year 1972. Bill Gates and Paul Allen established their first organization named Traf-O-Data. After effective hard work they succeeded to establish Microsoft in 1975. The organization entered in the operating system business in the year 1980. MS-DOS was developed by the organization in 1980 that solidified the dominance of Microsoft in the global technology industry. In 1984, the organization jointly developed new operating system collaborating with IBM (Ward, 2002). After this, the organization introduced Mi crosoft Windows. It is the graphical extension of MS-Dos. After successful business practices, the organization introduced Microsoft Office. This suite includes several key applications, such as MS Word, MS PowerPoint, and MS Excel etc. both Microsoft Office and Microsoft Windows dominated their representative operating years for a longer period of time. The organization expanded its product and service line into World Wide Web and Computer Networking in 1995. Successful business