How to Speak to a Customer Service Representative

At some point, most of us make a telephone call to a companys customer service department. Whether its to place an order or a complaint, dispute a charge, or ask a question, its important to know how to communicate with customer service representatives. In this intermediate-level role-play dialogue, you will get a better understanding of how to interact with a customer service representative. Customer service calls usually follow a standard procedure. The representative will often ask for information such as your address and phone number. After practicing this role-play, you should be able to conduct these types of phone calls with what youve learned. Grab a partner and start practicing. Customer Service Representative: Hello, Big City Electricity, how may I help you today? Mr. Peters: Im calling concerning my electricity bill. Customer Service Representative: May I have your account number? Mr. Peters: Certainly, its 4392107. Customer Service Representative: Thank you, is this Mr. Peters? Mr. Peters: Yes, this is Mr. Peters. Customer Service Representative: Thank you, what can I help you with? Mr. Peters:Â  I think Ive been overcharged for the past month. Customer Service Representative: Im sorry to hear that. Why do you think we charged you too much? Mr. Peters: The bill is 300% higher than last month. Customer Service Representative: Im sorry to hear that. Let me ask you a few questions and then Ill see what I can do. Mr. Peters: OK, Thank you for your help. Customer Service Representative: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity? Mr. Peters: I usually pay about $50 a month.​ Customer Service Representative: Thank you. And how much did we charge on this bill?​ Mr. Peters: $150. I cant understand why.​ Customer Service Representative: Yes, Mr. Peters. Was your usage different in any way?​ Mr. Peters: No, it was an average month.​ Customer Service Representative: Im sorry. There certainly seems to be a mistake.​ Mr. Peters: Well, Im happy you agree with me.​ Customer Service Representative: Ill contact a service representative to come out and check your meter. Whats your address, Mr. Peters?​ Mr. Peters: 223 Flanders St., Tacoma, Washington 94998​ Customer Service Representative: Whats your phone number?​ Mr. Peters: 408-533-0875​ Customer Service Representative: Im terribly sorry about the misunderstanding. Well do our best to change this as quickly as possible. Mr. Peters: Thank you for your help in clearing this up. Customer Service Representative: Of course. Is there anything else that I can help you with today? Mr. Peters: No, thank you. That would be all. Customer Service Representative: Okay. Thanks for calling, Mr. Peters, and I hope you have a good day. Mr. Peters: You too! Goodbye.

Women s Role On The Home, And Would This Create A Domino...

Latina women have come from a long line of women that know their place and the values that she should uphold. Marriage is one of the biggest stepping stones in a women’s life, she finally gets to up bring and have her own family unit. She follows and stands next to her husband all the time. She is no longer intentionally part of the family unit that she once was. In this research my main questions regarding the way Latina women have overcome and dealt with the problems faced on a daily bases in regards to Gender Violence in Latino Communities. To what extent do Latina women follow the societal expectations or roles a woman should have? What are the barriers that undocumented woman face when looking for resources, Is there stigma ties to undocumented women, or Latina women? Are societal expectations still a key role on women in these communities in regards to how to deal with domestic violence in the home, and would this create a domino effect? The research question this research is aimed at to really to affirm to reaffirm, what has already been stated in previous scholarly articles, but as well to bring a geographical area of study that would bring up different data as well as stories that come along with investigating gender violence in Latino communities. When do these woman say enough is enough and being to look for help in the community? Are there even proper resources that provided the necessary help? Many women do not look for the help or resources that the communityShow MoreRelatedWomen in the Odyssey1646 Words   |  7 PagesWomen form an important part of each society, however their role and importance to its function are often times overlooked. Society is/was organized and directed by men. All of the most important positions and purposes within it`s routine were filled by males. 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Cost Of Goods Free Essays

The cost of making the product is an expense to the business and reduces the profit that the company can make when selling the products. The COGS is calculation once a year by showing charges from the Start to the end of the company fiscal (financial) year. In calculation the COGS you need to include cost of producing the product, wholesale price of good resold and what the direct manual labor cost the company makes the product. We will write a custom essay sample on Cost Of Goods or any similar topic only for you Order Now The other costs to be calculation is cost of containers, freight, rent, utilities, shipping and overhead. Whenever the COGS increase the net income is less. The sales of products need to be kept down to increase the profit. Inventory also determined the COGS by it changes of the product that was sold at the beginning of year and the inventory at the end of the previous year is calculation. The cost of goods purchased and made during the year is added up and the inventory at the end of the year is subtracted. This calculation is done so the company will know how much the inventory cost and how much was sold by the company during the year. The inventory is reported at the cost to make or buy the product, it is not the cost to sell it. If sells items cost change during the year, the company much figure out a transaction to deal with those cost changes in a way suitable to the IRS. It would have to figure this change into their COGS equation. The IRS has quite a few standard ways to account for changes in cost through the year without having to track each product price separately. 2. Record the transactions HTH made the purchase and sale of merchandise. All sales transactions have a credit entry to the sales account. The other transactions depend on the particular situation that is surrounding that transaction. There are make ways a company can makes sales and it can have a impact on an transactions sales. The sales can be for cash, resulting in a debit to cash or credit, which can lead to a debit to account receivable. The companies that use the cash method receive sales only when actual cash have been received. When using the accrual method record the sales the moment the sale is made regardless of payment. In a permanent inventory system every entry for a sale must have a matching entry cost of goods. Using this system you have to book a cost of goods transaction for every individual inventory item you sell. The periodic systems from beginning to end on cost of goods entries are recorded during the accounting period, resulting in single -entry sales transaction. Once a business chosen an counting system that method dictates that part of the entry all the time. In a cash system you cannot ever record a sale transaction until the money has been paid. A cash or credit transaction may be different because it depends on the actual sales. Also there are risks when using cash sales and credit sales. When using the cash sales you get paid right then there is no waiting to receive your money in cash or credit card. With credit sales the company extend credit with agreement of to be paid later and the business run the risk that the customer may not pay the money on time or pay not at all. It is very important when using the cash or credit system for a transaction the company needs to keep a record Of it (document) so the detail can be found of the transaction. The detail should include sales receipt with date, description of what was sold and the amount of the item. But credits sales are (not credit card sales) are treated just like a cash sales. The source document is done on a invoice slip it include all the information as the sale receipts and much more it have the purchaser name, contact information, credit terms due date, account number, purchase order number and invoice number. These record much be kept straight this should be done by premiered sale receipts and invoices slips and must be use in order, this will make it easier when you have to use then for information which you will need now and later. When using the accrual method accounting recording system should always be put in a second Journal entry for the cash part at the time of the receipt and this accounting method only let you know when you count the revenue not how you got it. How to cite Cost Of Goods, Papers